Returns & Refunds

Your satisfaction matters to us. We want every product to bring a little more calm, balance, and joy into your daily rituals.

If something isn't right with your order, we're here to help.

Return Eligibility

You may request a return within 14 days of delivery, provided that the item meets the following conditions:

• The item is unused, unworn, and in its original condition.
• The item is returned with its original packaging, tags, and accessories, where applicable.
• You provide your order number or proof of purchase.

For hygiene and safety reasons, opened or used skincare products, soaps, body oils, and other personal-care products may not be eligible for return unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise.

How to Request a Return

Returning an eligible item is simple:

1. Email us at **calmarituals@gmail.com** with the subject line "Return Request."
2. Include your order number, the item you wish to return, and the reason for your request.
3. Wait for our team to provide return instructions and confirmation before shipping your item.
4. Package your item securely and send it using the instructions provided.

Please do not send items back before receiving return instructions.

Damaged, Defective, or Incorrect Orders

We want your Calma Rituals experience to be a positive one. If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Please include your order number and clear photographs of the item and its packaging. We'll review your request and work with you on an appropriate resolution, such as a replacement or refund, as applicable.

Refunds

Once your return is received and inspected, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges and return shipping costs are not refundable unless otherwise required by law or the return is due to our error.

Exchanges

If you would like a different item, please contact us at calmarituals@gmail.com. Exchanges are subject to product availability.

Order Cancellations

We prepare orders as quickly as possible. If you need to cancel or modify an order, contact us immediately at calmarituals@gmail.com.

We cannot guarantee changes once an order has been processed or shipped.

Final Sale Items

Items explicitly marked as final sale may not be eligible for returns or exchanges, except where required by applicable law.

Contact Us

Have a question about a return or refund? We're happy to help.

Email: calmarituals@gmail.com

Customer Support Hours: Monday–Friday, 9:00 AM–4:00 PM EST

We aim to respond within 24 hours.

Thank you for being part of the Calma Rituals community. We appreciate your support and the opportunity to bring more mindful moments into your life.